Course Overview

• To raise participants’ awareness on Equality & Diversity.
• To agree working definitions and use of key words.
• To explore the challenges of working with diverse colleagues, clients and communities.
• To increase participants’ confidence to respond to diversity in a positive and appropriate way.
• A better understanding of the business, legal and social case for promoting Equality & Diversity in the workplace.
• Increased confidence to use the appropriate language and terminology.
• Raised awareness on the impact of stereotyping, harassment and other discriminatory behaviour.
• Practical strategies for delivering fair and appropriate services to diverse clients or customers.