Overview

• Rehearsed listening and communication skills.
• Raised awareness of the language and behaviour.
• Practiced ways of developing assertiveness.
• Insight into how your own communication skills can be ineffective and how it affects others.
• Identify and modify your own communication style with new techniques and methods to influence others and develop more effective relationships.
• The characteristics of an effective communicator.
• Role play and interactive case studies and scenarios.
• Develop listening skills and build rapport.