FAQ

Counselling

1. Making an appointment for a friend?
2. How many sessions are needed?
3. Does the counselling service only see mentally ill people?
4. How do I know I need a counsellor?
5. How can I make counselling work for me?
6. What about confidentiality and privacy?
7. How does Virtual / Email / Telephone / SMS counselling work?
8. How do I make an appointment?


1. Making an appointment for a friend?
Yes, often time’s clients are referred either by a friend, family member, specialist organisation or GP.

top

 


2. How many sessions are needed?
It depends a lot on the clients’ goals and level of functioning they desire to reach. But, it also depends greatly on the nature of the issue(s). We offer long or short-term support. Each session lasts 50 minutes. On average people about six sessions per week is adequate. In your first counselling session, the counsellor will give you an idea of how sessions are required.

top

 


3. Does the counselling service only see mentally ill people?
No. We see anybody who has personal, family or relationship concerns, difficulties or problems that they want to discuss.

top

 


4. How do I know I need a counsellor?
If all your efforts to try and resolve your personal problems have not worked – see our counsellor.

top

 


5. How can I make counselling work for me?
Clients can start by helping themselves by being committed and honest to the counselling process. It will take effort and determination. You are half-way there by recognising the need for help and making your first appointment.

top

 


6. What about confidentiality and privacy?
Our counsellors abide by the ‘Ethical framework for good practice in counselling and psychotherapy’ set down by the BACP (British Association of Counselling and Psychotherapy). Everything you tell us during your counselling sessions is confidential – between you and the counsellor. Confidentiality will only be broken in exceptional circumstances, which include:
•Disclosure of personal involvement in any incidence of terrorism.
•A counsellor is required by law to report child abuse.
•When there is a alleged self-harm or harm to others.

top

 


7. How does Virtual / Email / Telephone / SMS counselling work?
These are all modern devices used daily for communication. Nowadays, clients constantly have pressures, location, restricted time, identity, finances or disability issues, prohibiting them from accessing and receiving counselling when needed. Now, no-one is exempt.

top

 


8. How do I make an appointment?
For Face-to-Face Counselling - Call 0700 2222 700 (local rate) and speak to our Support Centre Team to make your initial booking, or arrange an appointment.

For Virtual or Email Counselling – Complete the online Registration Form. We will send you confirmation to acknowledge your registration and the next available counselling session.

top

 

Find Us On The Web

logo_twitter.png

logo_Facebook.png

logo_YouTube.png

Advice and Support

thmb_course5.jpgChange your personal circumstances through counselling, mentoring or therapy.
Get Support

Help in our Research

thumb_questionnaire.jpgTake part in our survey. 
Help us to identify parental needs and help develop better family support services.
More »

Get in touch

Phone: +0700 2222 700
Email: supportcentre@2as1.net

Online contact form »